At around 5:40 p.m., some users were able to access the platforms, but not all functions were back.įacebook said that “the root cause of this outage was a faulty configuration change” when an engineer doing routine maintenance work issued a command 'which unintentionally took down all the connections in our backbone network, effectively disconnecting Facebook data centers globally.'

The social network and the Facebook-owned platforms stopped working around 11:30 a.m. “While these mobile devices have been an important part of our story, they don't offer the kind of capabilities we need to expand our app's features in the future,” WhatsApp said.Monday’s outage of Facebook, Facebook Messenger, Instagram and WhatsApp, one of the longest in Facebook’s history, marooned billions of users who rely on the social media giant and its apps for everything from connecting with friends to running their businesses and logging into websites. In 2016, the company ended support for a number of systems, including BlackBerry OS and BlackBerry 10, Nokia S40, Android 2.1 and Android 2.2, Windows Phone 7, and iPhone 3GS/iOS 6. WhatsApp has been gradually withdrawing support from outdated mobile platforms over the past few years in order to “focus our efforts on the mobile platforms the vast majority of people use.” The company said select phones running the Linux-operated KaiOS 2.5.1 and older, including JioPhone and JioPhone 2, will still be supported. “This was a tough decision for us to make, but the right one in order to give people better ways to keep in touch with friends, family, and loved ones using WhatsApp,” the statement read.

When the decision was first announced in 2017, the company said the move was made to protect their users’ security. WhatsApp recommended that users upgrade their software to the latest version to continue using the app and for the “best experience.” Users with these devices have already been unable to create new accounts or re-verify existing accounts. 1, devices that use iPhone iOS 8 and older and Android 2.3.7 are no longer supported by the Facebook-owned company. Millions of smartphones with older operating systems are no longer able to run the popular messaging app WhatsApp.Īs of Feb.

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